Citrix Assurance Services
Citrix Assurance Services
24×7 Single-Point-of-Contact for All Citrix Support
Comprehensive support and maintenance services are essential to ensure high availability and top performance of all Citrix infrastructure. Gibraltar’s Citrix Assurance Services enables you to effectively deploy and administer everything within the Citrix portfolio, including Citrix virtualization, mobility, networking and cloud solutions. Acting as your Citrix Specialist, Gibraltar’s Citrix Assurance Services will support and augment the capabilities of your existing delivery team resulting in faster resolution of Citrix related issues. The service can provide support for Citrix environments deployed on-premise and/or externally hosted in the cloud. With a complete overview of support programs and services including guidance from the experts, 24x7x365 support, dedicated technical relationship management, Gibraltar’s Citrix Assurance Services is a Single-Point-of-Contact for any and all Citrix technical support. This service will provide on-going maintenance plus Level 2 & 3 support for all aspects of the Citrix infrastructure.
As a client of Gibraltar’s Citrix Assurance Services, you will benefit from:
- Ready access to a skilled local support team, Citrix, Microsoft and VMware certified
- Escalation to Gibraltar’s consultants and our vendor partners’ support services
- Active management of all Citrix servers, including daily maintenance, scheduled patches, updates and service packs
- Unlimited incident based support calls (optional)
- Call tracking against SLA targets, with same-day close target on high priority calls (Gibraltar Service Desk typically achieves over 95% first call resolution)
- Comprehensive documentation gathered at initiation of service contract eliminates time consuming and potentially inaccurate data gathering during an incident
No one understands Citrix better than Gibraltar
Gibraltar specializes in Citrix and related desktop delivery technologies and has been successfully architecting, deploying, and managing Citrix infrastructures since 1996. Gibraltar uses its unique knowledge and experience of Citrix technologies to provide the best possible platform for application and desktop virtualization. Currently, Gibraltar manages Citrix environments with user counts ranging from 10 to more than 18,000 for public and private sector clients. Gibraltar’s technical professionals collectively manage more than 250 Citrix based requests and projects per year, hold prestigious certifications such as Citrix Certified Enterprise Engineer (CCEE) and Citrix Certified Integration Architect™ (CCIA). They are dedicated to helping clients increase uptime, maintain system health, smoothly manage change and rapidly resolve unplanned Citrix related issues.
If you are ready to move to the Gibraltar’s Citrix Assurance Services – we’re ready to help. Call us today and experience Citrix the way it should be.