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Making virtualization, reality

Managed Services

Managed Services

We understand virtualization is not the reason you are in business and the maintenance of a virtual infrastructure can be complex and daunting for your employees. Gibraltar can help.

Gibraltar offers a comprehensive group of Virtualization Consulting and Management services to address your needs across the spectrum of designing, building and managing a virtual infrastructure. We can become your entire IT partner to supplement / support your current IT department – enabling a better quality of life for you and your team while providing greater business benefits to the organization.

Your fixed monthly fee covers everything you will need to guarantee the smooth operation of your technology infrastructure. By partnering with Gibraltar for virtualization support and management, you will gain access to some of Canada’s leading virtualization experts. Gibraltar will proactively monitor, maintain and support your virtual and physical IT infrastructure and other core technology systems round-the-clock. Detecting and resolving most issues before they become a problem leading to in increased productivity for your staff and organization.

If a problem is detected or reported by your staff, Gibraltar’s team of virtualization engineers will respond immediately to resolve the problem and minimize the impact of the issue to your business on an unlimited case basis, 24 hours per day, with no restrictions.

With 16 years of experience architecting, deploying and managing some of the most advanced virtualization environment in Canada, Gibraltar’s world class virtualization engineers are ready to help you to make your virtual environment run better, more efficiently and more reliably.

Citrix Assurance Services

24x7 Single-Point-of-Contact for All Citrix Support

Comprehensive support and maintenance services are essential to ensure high availability and top performance of all Citrix infrastructure. Gibraltar’s Citrix Assurance Services enables you to effectively deploy and administer everything within the Citrix portfolio, including Citrix virtualization, mobility, networking and cloud solutions. Acting as your Citrix Specialist, Gibraltar’s Citrix Assurance Services will support and augment the capabilities of your existing delivery team resulting in faster resolution of Citrix related issues. The service can provide support for Citrix environments deployed on-premise and/or externally hosted in the cloud. With a complete overview of support programs and services including guidance from the experts, 24x7x365 support, dedicated technical relationship management, Gibraltar’s Citrix Assurance Services is a Single-Point-of-Contact for any and all Citrix technical support. This service will provide on-going maintenance plus Level 2 & 3 support for all aspects of the Citrix infrastructure.

As a client of Gibraltar’s Citrix Assurance Services, you will benefit from:

  • Ready access to a skilled local support team, Citrix, Microsoft and VMware certified
  • Escalation to Gibraltar’s consultants and our vendor partners’ support services
  • Active management of all Citrix servers, including daily maintenance, scheduled patches, updates and service packs
  • Unlimited incident based support calls (optional)
  • Call tracking against SLA targets, with same-day close target on high priority calls (Gibraltar Service Desk typically achieves over 95% first call resolution)
  • Comprehensive documentation gathered at initiation of service contract eliminates time consuming and potentially inaccurate data gathering during an incident

No one understands Citrix better than Gibraltar

Gibraltar specializes in Citrix and related desktop delivery technologies and has been successfully architecting, deploying, and managing Citrix infrastructures since 1996. Gibraltar uses its unique knowledge and experience of Citrix technologies to provide the best possible platform for application and desktop virtualization. Currently, Gibraltar manages Citrix environments with user counts ranging from 10 to more than 18,000 for public and private sector clients. Gibraltar’s technical professionals collectively manage more than 250 Citrix based requests and projects per year, hold prestigious certifications such as Citrix Certified Enterprise Engineer (CCEE) and Citrix Certified Integration Architect™ (CCIA). They are dedicated to helping clients increase uptime, maintain system health, smoothly manage change and rapidly resolve unplanned Citrix related issues.

If you are ready to move to the Gibraltar's Citrix Assurance Services – we’re ready to help. Call us today and experience Citrix the way it should be.