A Canadian cold storage and refrigerated logistics provider operating multiple temperature-controlled warehouse facilities that support the storage, handling, and distribution of temperature-sensitive products.
Ontario, Canada
The organization operates multiple refrigerated warehouse facilities supported by a complex, distributed technology environment. Its infrastructure includes virtual servers, shared storage, enterprise networking, firewalls, managed workstations, endpoint security, and backup systems supporting locations across Ontario.
Because warehouse and logistics operations depend on continuous connectivity and access to business-critical systems, infrastructure availability is essential. Disruptions affecting servers, networks, security, or backups could quickly create broader operational challenges across multiple facilities.
To strengthen day-to-day technology operations without replacing its internal technical resources, the organization partnered with Gibraltar Solutions through a co-managed IT model. Gibraltar assumed responsibility for defined infrastructure and security functions while the internal team retained RMM access, end-user support responsibilities, and ownership of direct manufacturer and vendor relationships.
The organization needed to maintain a secure and reliable technology environment across multiple warehouse sites while managing a growing infrastructure footprint.
Its environment included:
Supporting these technologies required continuous monitoring, specialized infrastructure knowledge, coordinated security management, and dependable service response.
The organization needed a partner capable of managing critical infrastructure and security operations while preserving the internal team’s access, knowledge, and control. It also required clear service levels, reliable backup oversight, and consistent visibility into the health of its technology environment.
Gibraltar Solutions implemented a co-managed services model covering the organization’s server infrastructure, network, endpoint security, workstations, and backup environment.
Gibraltar provided continuous monitoring, maintenance, and support across the organization’s virtual server environment.
The engagement included:
The internal technical team retained visibility and access while Gibraltar provided the specialist resources required to manage the environment consistently.
Gibraltar assumed responsibility for managing the organization’s Fortinet-based network across its warehouse locations.
Services included:
This created a more coordinated approach to maintaining connectivity and security across the organization’s distributed facilities.
Gibraltar supported the organization’s servers and workstations through a combination of endpoint protection, patch management, and remote monitoring.
The solution included:
This shared-access model allowed the internal team to continue supporting employees while Gibraltar managed the underlying security and operational tools.
Gibraltar provided managed backup services for the organization’s production systems and storage environment.
Deliverables included:
This provided a structured process for identifying and addressing backup issues before they developed into broader recovery risks.
The organization achieved 100% SLA compliance across all measured Severity 3 incidents and service requests during May 2026. Average response times were also well within established targets, with Severity 3 incidents receiving an average response in 0.3 business hours and service requests receiving an average response in 0.2 business hours.
Every monitored backup completed successfully during the May 2026 reporting period, with no prolonged or unresolved backup issues recorded. This gave the organization greater confidence that its critical systems and data remained protected and recoverable.
SentinelOne Complete protected servers and workstations across the environment. The two potential threats detected during the reporting period were investigated and confirmed as false positives, with no genuine security incidents reported.
The organization’s managed Fortinet environment operated at recommended firmware levels with no critical or high-severity vulnerabilities identified during the reporting period. Network utilization remained within capacity, while the FortiGate intrusion-prevention system continued to block inbound attacks.
Monthly operational reporting and structured engineering reviews provided clearer visibility into service performance, infrastructure health, backup status, network activity, and security events.
By assuming responsibility for infrastructure monitoring, network management, backups, endpoint security, and platform maintenance, Gibraltar reduced the operational burden placed on the internal technical team. The internal team remained actively involved through shared RMM access and retained ownership of end-user support and business-specific technology decisions.
Centralized management across servers, firewalls, switches, endpoints, and backups created a more consistent operating model across multiple warehouse facilities. This helped reduce fragmentation and provided the organization with a single specialist partner across its core infrastructure and security environment.
The engagement allowed the organization to expand its access to infrastructure and security expertise without outsourcing its complete IT function or hiring permanent specialists for every technology platform.
