A Canadian benefits administration organization manages highly sensitive member and benefits data across a large, business-critical technology environment. Its operations are supported by an extensive Citrix virtual application and desktop infrastructure, Microsoft 365, NetScaler, an AS/400 platform, and enterprise encryption and key-management technologies.
The organization maintains an experienced internal IT Infrastructure and Cybersecurity team responsible for its day-to-day environment. To supplement that internal expertise, it engaged Gibraltar Solutions as a specialized co-managed IT partner, providing advanced engineering and advisory support across Citrix, NetScaler, Microsoft security, and data protection.
The organization’s Citrix environment is central to daily operations, supporting approximately 140 thin clients and integrating users with critical applications hosted across a complex virtualized infrastructure.
As the environment evolved, the internal team needed specialized support to:
The organization required a partner that could work alongside its internal team, bring deep platform-specific expertise, and execute targeted improvements without taking over the broader IT function.
Gibraltar delivered a series of focused modernization, security, and advisory initiatives tailored to the organization’s environment.
Gibraltar upgraded the organization’s Citrix Virtual Apps and Desktops environment from CVAD 2402 CU1 to CU3 across its core delivery components, including Delivery Controllers, StoreFront, Director, database, and License Server infrastructure.
The engagement also included:
This established a more current and supportable foundation for the organization’s virtual application and desktop environment.
Gibraltar migrated the organization’s Citrix licensing, including its NetScaler appliance licensing, to Citrix Licensing as a Service.
The centralized, cloud-managed model replaced the organization’s legacy licensing approach and simplified ongoing entitlement management across the Citrix estate.
Following a security audit, Gibraltar designed and delivered a Microsoft Defender for Endpoint data loss prevention proof of concept.
The pilot was tested with a defined group of users and devices and validated within both persistent and non-persistent Citrix VDI sessions. The work assessed:
The engagement gave the organization an evidence-based foundation for expanding endpoint data protection across its environment.
Gibraltar provided hands-on Citrix advisory and remediation support to help the internal team address technical debt, improve platform health, and make informed decisions as the environment evolved.
This work gave the organization direct access to specialized Citrix expertise without requiring additional permanent internal resources.
Gibraltar also provided targeted troubleshooting across the Citrix and NetScaler environment, including support related to Conditional Access issues.
The engagement helped the internal team resolve complex platform challenges more efficiently while maintaining ownership of the broader technology environment.
Upgrading the Citrix environment to the latest cumulative update established a more current foundation for the virtual application and desktop platform while improving its long-term supportability.
Moving Citrix and NetScaler licensing to a centralized cloud-managed service reduced the administrative complexity associated with legacy license files and created a cleaner model for managing entitlements.
The Microsoft Defender DLP proof of concept demonstrated that endpoint data controls could operate effectively within the organization’s specialized Citrix environment. This reduced uncertainty and provided a validated path toward broader protection of sensitive member and benefits information.
Through a co-managed delivery model, the organization gained access to advanced Citrix, NetScaler, Microsoft security, and data-protection expertise without transferring control of its environment or adding equivalent full-time specialists internally.
Direct access to experienced platform specialists helped the internal team address Citrix, NetScaler, and Conditional Access challenges more efficiently and with less internal troubleshooting effort.
The combination of platform modernization, technical advisory, security validation, and responsive engineering support gave the organization a clearer understanding of its current environment and a stronger foundation for future security and infrastructure initiatives.
