The firm operates a lean, cloud-first technology environment centred on Microsoft 365. Its lawyers and staff rely on Windows laptops, cloud-based email, file storage, collaboration tools, and secure access to confidential client and matter information.
With no internal IT department or on-premises server infrastructure, the firm required a technology partner capable of taking full responsibility for day-to-day support, administration, security, backups, and device management.
The firm partnered with Gibraltar Solutions through a fully managed IT model. Gibraltar serves as the firm’s complete outsourced IT department, providing technical support, Microsoft 365 administration, endpoint protection, data backup, patch management, security awareness training, and ongoing operational reporting.
As a litigation practice, the firm depends on reliable technology to communicate with clients, manage documents, collaborate, and meet time-sensitive legal obligations.
Its small internal team needed to remain focused on legal work rather than managing technology issues, licensing, cybersecurity, software updates, or data protection.
The firm required a partner that could:
Because the organization had no internal IT department, it needed more than occasional technical assistance. It required a fully managed operating model with clear accountability for its complete technology environment.
Gibraltar Solutions implemented a fully managed IT environment designed around the firm’s cloud-first operating model.
Gibraltar became the firm’s complete IT department, providing Level 1 through Level 3 support across Microsoft 365, corporate laptops, endpoints, and managed backup services.
The engagement included:
This gave the firm a consistent support structure without requiring it to hire or manage internal IT resources.
Gibraltar assumed responsibility for administering the firm’s Microsoft 365 environment.
Services included:
This established a centralized and professionally managed cloud productivity environment.
The firm’s Windows 11 laptops were protected and maintained through centrally managed endpoint security and patching.
The solution included:
This provided consistent protection and reduced the risk of endpoints becoming outdated or vulnerable.
Gibraltar implemented managed cloud backup across the firm’s core Microsoft 365 services.
Coverage included:
This added an independent layer of data protection beyond Microsoft 365’s native retention capabilities.
Gibraltar established an ongoing security awareness program to help employees recognize and respond appropriately to cyber threats.
The program included:
This strengthened the human layer of the firm’s cybersecurity strategy.
The firm achieved 100% SLA compliance across all measured Severity 3 incidents during May 2026. Average response time was 0.4 business hours, well within the two-business-hour service target.
All Microsoft 365 backups completed successfully during the reporting period, with no backup alerts recorded. Coverage extended across protected mailboxes, OneDrive, SharePoint, Exchange Online, and Teams data.
SentinelOne reported no endpoint threats during the May 2026 reporting period, providing the firm with continuous monitoring and protection across its managed laptops.
All scheduled Windows updates were installed successfully during the reporting period, with no patching issues reported. This helped keep the firm’s devices current and reduced exposure to known vulnerabilities.
By outsourcing the complete IT function, the firm’s partners and staff no longer needed to manage routine technical support, software updates, user administration, backups, or security tools internally. This allowed the legal team to remain focused on client work and legal priorities.
Managed endpoint security, multifactor authentication, Microsoft 365 backups, patch management, and employee security training created multiple layers of protection around confidential client and matter data.
The fully managed model established one accountable partner for support, security, administration, data protection, and ongoing reporting. This reduced vendor fragmentation and gave the firm a consistent point of contact for its technology environment.
The firm gained a professionally managed Microsoft 365 environment that can support future team growth without requiring investment in on-premises servers or internal IT infrastructure.
