The organization operates in the renewable energy sector and relies on a growing hybrid IT environment to keep its employees connected, productive, and secure.
Its technology footprint includes Microsoft 365, managed endpoints, physical and virtual servers, clustered infrastructure, cloud services, network security, storage, and multiple backup technologies. An internal Business Systems team oversees the company’s broader technology strategy and retains responsibility for physical and on-site tasks.
As its environment expanded, the organization partnered with Gibraltar Solutions through a co-managed IT model. Gibraltar assumed responsibility for defined operational areas including servers, networks, backups, endpoints, Microsoft 365, and security monitoring, while working closely with the internal team.
The organization needed to support a growing workforce and increasingly complex technology environment without overextending its internal Business Systems resources.
Its environment included:
The internal team needed a partner that could manage daily operations, respond consistently to incidents and requests, strengthen security, protect business data, and scale services as the organization evolved.
At the same time, the organization wanted to retain control of its technology strategy and continue managing responsibilities that required physical access or direct internal involvement.
Gibraltar Solutions implemented a comprehensive co-managed IT model designed to complement the organization’s internal Business Systems team.
Gibraltar established a structured service desk with defined response commitments for incidents and service requests.
Services included:
Gibraltar provided monitoring and management across the organization’s clustered infrastructure, physical servers, virtual machines, NAS, and QNAP storage environment.
The engagement also supported infrastructure modernization through:
Gibraltar managed a multi-vendor network environment incorporating Fortinet, Meraki, and Ubiquiti technologies.
Delivered capabilities included:
The organization’s security controls were strengthened through layered endpoint, device, and identity protection.
Gibraltar supported:
Gibraltar managed a multi-layered backup environment covering on-premises infrastructure and Microsoft 365.
The solution included:
As the partnership expanded, Gibraltar introduced a Laptop Distribution Service to reduce the operational burden associated with employee onboarding and offboarding.
The service supports:
The organization achieved 100% compliance across all measured service levels in May 2026, demonstrating consistent response performance across incidents and service requests.
Every backup monitored during the May 2026 reporting period completed successfully, providing 100% backup success across the measured environment.
The organization maintained a Microsoft Secure Score of 88.85%, approximately double the documented 44.4% benchmark for organizations of a similar size.
SentinelOne identified four potential threats during the reporting period. Each was investigated and confirmed as a false positive, with no genuine security incidents recorded.
Monthly operational reporting gave the organization clear visibility into service performance, backup status, security activity, and the health of its managed environment.
By transferring defined operational responsibilities to Gibraltar, the internal Business Systems team gained additional capacity to focus on strategic initiatives while retaining control of the overall technology environment.
The Laptop Distribution Service created a more structured approach to device provisioning, deployment, tracking, offboarding, and re-use—reducing the hands-on workload required from the internal team.
The addition of disaster-recovery infrastructure, managed tape backup, cloud backup, and multi-layered storage protection created a broader foundation for recovering from outages, hardware failures, data loss, and cyber disruption.
The co-managed model expanded alongside the organization’s environment, adding new infrastructure, security, backup, networking, and device-lifecycle services without requiring the company to build every capability internally.
