The organization relies on technology to give clinical and administrative teams secure, dependable access to the applications and information they need across its care environment.
Its internal IT department owns and manages day-to-day technology operations. However, several critical platforms, including Citrix virtual desktops, Imprivata clinical sign-on, and Qualys vulnerability management, require specialized expertise that may not always be available internally.
To strengthen its capabilities without outsourcing the entire IT function, the organization partnered with Gibraltar Solutions through a co-managed Flex Services model. Gibraltar operates as an extension of the internal IT team, providing on-demand specialist support, platform expertise, and additional capacity when required.
The organization needed to maintain several mission-critical platforms while ensuring its internal team could respond effectively to changing technical demands.
Its technology environment included:
Managing these technologies required specialized knowledge beyond routine IT administration. The organization needed dependable access to experienced resources for platform assessments, remediation, upgrades, troubleshooting, security initiatives, and unexpected issues without replacing the internal team or adding permanent specialists for every technology.
Gibraltar Solutions established a co-managed support model designed to supplement the organization’s internal IT capabilities across defined technology areas.
Gibraltar implemented a Flex Services agreement that gives the internal IT team contracted access to specialist resources when additional expertise or capacity is required.
The service includes:
The model provides a dependable technical safety net while leaving ownership of the overall IT environment with the organization’s internal team.
Gibraltar supported the organization’s Citrix environment through a series of platform initiatives, including:
Together, these services helped maintain a current, supported, and more manageable virtual application and desktop environment.
Gibraltar supported the organization’s Imprivata environment through ongoing licensing, renewals, and platform modernization initiatives.
This included support for the organization’s clinical single sign-on environment and work related to its Imprivata virtual appliance. The engagement helped preserve fast, secure access to clinical and business applications while maintaining the authentication controls required in a healthcare setting.
Gibraltar supported an active Qualys VMDR-based vulnerability-management program designed to identify and address weaknesses across the organization’s environment.
Deliverables included:
This gave the internal IT team access to specialized tools and expertise for managing vulnerabilities and supporting timely remediation.
The organization gained access to specialized Citrix, Imprivata, and Qualys expertise without replacing its internal IT function or maintaining full-time specialists for every platform.
The Flex Services model created a contracted pathway for requesting additional technical resources, including access to emergency support when critical issues require an accelerated response.
Structured health checks, remediation, design work, authentication improvements, and ongoing specialist support helped maintain a more current, supported, and manageable Citrix platform.
Citrix Federated Authentication Service, multifactor authentication, NetScaler, and Imprivata supported stronger identity and access controls across the organization’s clinical and business technology environment.
The Qualys VMDR program gave the organization an established process for identifying vulnerabilities, supporting patch management, and maintaining awareness of security weaknesses that require remediation.
By providing additional expertise and capacity when required, Gibraltar helped the internal IT team address specialized projects and platform issues without diverting internal resources from broader operational priorities.
Ongoing support, licensing, renewals, health checks, and modernization initiatives helped reduce the risk of critical platforms becoming unsupported, outdated, or overlooked.
