You will work independently or as part of a larger team to implement and/or provide problem determination and remediation services related to system infrastructure technologies.
Duties and Responsibilities
Prepare, schedule, and perform required system updates and patching.
User Onboarding and Offboarding – Provisioning and deprovisioning of user accounts, laptops, mobile device setup, M365 licensing and policies.
Proactively monitor and manage systems and respond to monitoring alerts.
Manage and administer M365 applications such as Exchange Online, Teams, SharePoint, OneDrive, and user licensing.
Respond to email phishing alerts and investigate.
Manage and administer on-premises Active Directory and Azure Active Directory, Multi-Factor Authentication, and conditional access policies.
Manage device compliance and endpoint security using Microsoft Intune and M365 Defender.
Configure, deploy, and manage Azure resources such as virtual machines, resource groups, storage, and various platform services.
Maintain physical and virtual server and storage infrastructure.
Respond to system incidents, problems, and escalations, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
Work with Senior Systems Specialists, Managed Services Operations Manager and Customer Success Manager to improve operations, escalate issues, and streamline processes.
Prepare and maintain knowledge base documentation.
Execute Change Management and Incident Management processes.
Deliver strong customer facing communications, keeping customers informed of incident progress, provide advice, and notify them of upcoming changes or initiatives.
Deliver services within agreed‐upon SLAs.
Regular travel to Data Centers will be required to perform on-site hardware installations and repairs.
